Privacy Policy
Last modified: October 31, 2024
This Privacy Policy outlines Dappr’s commitment to protecting your privacy and details how Dappr collects, uses, processes, and discloses your personal information when you use our services.
If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, you can reach out to us via the contact form at dappr.com/support, by email at hello@dappr.com, or by phone at (888) 858-8191. For immediate assistance, please feel free to chat with us directly on our website at dappr.com.
1. Scope of This Privacy Policy
This Privacy Policy explains how Dappr Technologies, Inc. utilizes personal information related to the services we provide, our mobile applications, and your interactions with the dappr.com website.
Dappr is committed to prioritizing your privacy and addressing any concerns regarding the usage of your personal information. We implement rigorous internal policies and procedures to safeguard your data and ensure that it is used solely in accordance with this Privacy Policy. Our approach includes Privacy-by-Design principles, and we maintain dedicated privacy and security teams to protect your information and uphold our privacy standards.
2. Categories of Personal Information We Collect
At Dappr Technologies, Inc., the specific categories of personal information we collect depend on your interactions with our services, applications, and the dappr.com website. We prioritize the protection and secure processing of your personal information across all our platforms.
Identifiers: We collect personal identifiers such as your real name, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, and account numbers.
Sensitive Personal Information: We may collect sensitive information such as social security numbers, driver’s license numbers, and other government identification numbers, as well as usernames and passwords that you create for accessing our services.
Biometric Information: With your consent, Dappr, in collaboration with partners like Plaid, may use biometric technology to verify your identity. This process involves comparing a digital image of your face with the photo on your provided government identification.
Protected Classification Characteristics: We collect data on characteristics protected under certain laws, such as age, national origin, marital status, and veteran or military status, strictly for compliance with legal and regulatory obligations.
Commercial Information: We gather information about the commercial activities you engage in on our platform, including records of products or services purchased, and other purchasing histories or tendencies.
Internet and Other Electronic Network Activity Information: We collect information about your internet activity, such as your browsing history, search history, and interactions with our website, applications, or advertisements. This includes technical information about your device and interaction with emails we send.
Geolocation Data: We may collect data about your geographical location for providing location-specific services or when you use our mobile applications that have geolocation features.
Audio and Visual Information: We may record audio from telephone calls and, with your consent, visual data through photographs or video recordings, primarily for legal, security, or service provision purposes.
Professional and Employment-Related Information: We collect information regarding your professional status and employment such as your employment history, current or past job titles, and professional affiliations.
Additional Personal Information: Includes but is not limited to physical characteristics, contact numbers, financial information such as bank account details, and health insurance information. This also encompasses any other information you provide directly to us through questionnaires, surveys, or during financial consultations, as well as any other personal information as defined under California Civil Code Section 1798.80(e) not explicitly categorized above.
The information collected is used to enhance your experience with our services and to comply with applicable legal and regulatory requirements. We are committed to ensuring the confidentiality and security of your personal data across all our operations.
3. Sources of Personal Information
At Dappr Technologies, Inc., we collect personal information from a variety of sources to provide and improve our services, ensuring a seamless experience whether you are initiating a new service or managing your ongoing business needs.
Direct Collection from Customers: The primary source of personal information is directly from our customers and prospective customers. This information is collected when you fill out forms on our website, upload documents, utilize chat features for support, or communicate with us via phone. Additionally, when you interact with our website, we may use cookies and other tracking technologies to collect information indirectly to enhance user experience and tailor our interactions.
Related Parties: We might also receive information about you from individuals or entities you are associated with. For example, if you are a stakeholder in a company using Dappr for business formation, that company might provide us with your details to complete necessary filings or reports.
Service Providers: Information may also come from Service Providers—third-party companies we collaborate with to deliver our services more efficiently. These providers help us collect information directly and indirectly and may include data about interactions with our services, such as receipt of legal mail if we are providing Registered Agent services.
Professionals: With your consent, we might receive information from professionals, such as attorneys or tax experts, with whom you interact through our platform. We ensure not to collect information that could compromise attorney-client privilege.
Business Partners: Our Business Partners may share information with us as part of joint marketing or product integration initiatives. This could include data on your purchases or interactions with products complementary to our services.
Affiliates and Subsidiaries: Information may come from any affiliates or subsidiaries of Dappr, especially if we have acquired a company with whom you have previously interacted.
Public and Commercial Sources: We may gather information from publicly and commercially available sources, such as government databases, social media platforms, or commercial data aggregators. This includes data such as your business standing with state offices or your recent market activities.
Unrelated Third Parties: Occasionally, we may receive information about you from unrelated third parties, which could include documents or communications received in our capacity as your Registered Agent.
Understanding these sources helps us ensure transparency and informs you about how your data may be utilized within our ecosystem. For any concerns or requests regarding your personal information, you can always reach us via our support page at dappr.com/support, by emailing hello@dappr.com, or through our chat service on dappr.com.
4. How We Use Collected Information
At Dappr Technologies, Inc., we take the responsibility of managing your personal information seriously. Our use of collected information is guided by a commitment to enhancing our services and protecting your privacy. This section explains the various ways in which we utilize the personal information gathered from our users across our platforms, ensuring transparency and adherence to legal standards.
Service Delivery: We use personal information primarily to fulfill our service obligations. This includes creating and managing your account, processing transactions, facilitating order fulfillment for services such as business formations, and maintaining ongoing customer support. Our objective is to provide you with the seamless execution of services you have selected.
Security Measures: To safeguard the integrity of our services and protect your information, we employ personal information in security monitoring and fraud prevention efforts. This helps us protect our infrastructure both online and offline and identify activities that may pose security risks.
Marketing and Communication: We leverage personal information to inform you about products, services, and offers that might interest you. This includes sending updates and promotions via email or through targeted advertising. You can find more details on how you can manage your preferences and opt out of such communications in our detailed sections on user choices and cookie policy.
Innovation and Development: We continuously use feedback and data to improve our existing services and develop new offerings. This includes employing advanced technologies such as AI to refine our features and user interfaces.
Analytical Insights: Analyzing how users interact with our website and services helps us understand user behavior and preferences, which in turn guides our product development and marketing strategies. We perform these analyses while maintaining the confidentiality of your personal data.
Operational Uses: Operational efficiency is key to providing high-quality services, and thus we use personal information for internal administrative purposes, such as training and quality assurance, and to facilitate our day-to-day operations.
Compliance and Legal Obligations: We use personal data to comply with legal and regulatory requirements which may include responding to legal requests, complying with financial reporting requirements, or maintaining necessary records for business operations.
Business Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be part of the transferred assets. We ensure transparency and will notify you of any such proceedings that affect your personal information, providing you with choices on how you may want to proceed.
By using our services, you acknowledge and agree to the uses outlined in this policy and understand that our commitment to your privacy is paramount.
5. Disclosure of Personal Information
At Dappr, we value your trust and strive to manage your personal information with the utmost care. This section explains how and with whom your information may be shared. While we aim to provide services independently, collaboration with trusted partners and third-party service providers is crucial for enhancing our offerings.
Direct Service Provision: Your information is primarily shared with our service partners who assist in delivering Dappr's diverse services. This includes Stripe for payment processing, Computershare for corporate filing services, and banks like Stripe Payments Company, Evolve Bank & Trust, and Celtic Bank for banking services. These partners help facilitate your transactions and service requests while ensuring the security and functionality of financial operations.
Verification and Security: For identity verification and to enhance our security measures, we collaborate with Plaid. This partnership ensures that your identity is verified in a secure manner, crucial for protecting your account and transactions.
Analytics and Optimization: To understand better how our services are used and to optimize user experience, we work with Google Analytics. This analysis helps us improve our website functionality and tailor our services to better meet your needs.
General Business Operations: Occasionally, your information may be shared with other third parties as necessary for business operations, such as during a merger, acquisition, or sale of business assets. In such events, we ensure the confidentiality of your data as part of the transaction.
Legal and Regulatory Requirements: We may also disclose your information where required by law or to comply with legal processes such as subpoenas or government requests. This includes sharing information with government entities as needed to comply with regulations or to fulfill service obligations.
Public Disclosures and Legal Processes: In specific instances where public disclosure is necessary, such as filing business names or complying with legal advertisements, your information may be disclosed as required by law.
Affiliates and Subsidiaries: Information may be shared within our corporate family, with businesses controlling, controlled by, or under common control with Dappr, to provide you with integrated services.
Third-Party Interactions: While we do not control third-party sites or services, we share information with business partners and third-party service providers where it enhances the services offered to you. Each third-party partner has its privacy policy and practices, which we do not govern, but we select partners who uphold similar values regarding user privacy.
6. Retention of Personal Information
Dappr retains your personal information for the duration necessary to serve the intended purposes for which the data was collected. This includes providing you with our services and products, fulfilling our legal and contractual obligations, and efficiently managing our business operations.
Purpose of Retention:
Service Provision: We retain your information as long as it is necessary to deliver the services and products you have engaged with, ensuring continuity and a seamless user experience.
Legal Compliance: We hold personal information to comply with legal, accounting, or reporting requirements, ensuring that we meet our regulatory and compliance obligations.
Business Management: Retaining information helps us understand and analyze our business performance, customer behavior, and service efficacy, which in turn aids in strategic planning and development.
Partner Agreements and Specific Retentions:
Some features offered by Dappr require the acceptance of specific terms and privacy policies of our partners. These may dictate different retention periods and use conditions for your personal information, depending on the service or feature you use.
These specific agreements, including detailed privacy terms, can be accessed at dappr.com/legal. The terms included in these agreements may override this Privacy Policy where applicable.
It is important to note that even after your account is terminated, we may retain certain information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our services.
If you have any questions about how long we retain your personal information or our retention policy, please contact us through the available channels at dappr.com/support. We are committed to maintaining transparency and ensuring that your data is handled with care throughout its lifecycle with Dappr.
7. Use of Cookies and Similar Technologies
Dappr employs a variety of technologies, collectively referred to as "Cookies," to enhance your experience with our website, mobile applications, and interactions with emails we send. These technologies include but are not limited to:
Cookies: Small text files placed on your device that collect data about your device and your interactions.
Web Beacons and Tags: Pieces of code used to track your navigation of a website or collection of sites, the completion of transactions, submittal of applications, and browsing behavior.
Scripts: Programming scripts that execute automatically to perform certain tasks.
Local Shared Objects (HTML5): Used to store content information and preferences.
Advertising Identifiers: Such as Apple’s Identifier for Advertisers (“IDFA”) and Google’s Advertising ID (“GAID”), which are used to help deliver advertisements relevant to your interests.
Purposes for Using Cookies:
Strictly Necessary Cookies: These are essential for the operation of our website and services, such as enabling you to log into secure areas of our website and use its features. Because these cookies are essential for the operation of our services, they cannot be switched off in our systems.
Performance and Functionality Cookies: These cookies enhance the performance and functionality of our website and services but are non-essential to their use. For example, they might be used to remember your preferences on pages you visit often and to provide more personalized features. These cookies collect information about how visitors use our website, which pages visitors go to most often, and if they get error messages from web pages. This helps us improve the way our website works by ensuring that users are finding what they are looking for easily.
Your Choices Regarding Cookies:
You have the option to control and manage your cookie preferences. You can adjust your browser settings to reject non-essential cookies if you choose. However, please note that doing so may affect the functionality of the website and limit your access to certain features of our services.
For detailed information on how we use cookies and your control over these Cookies, please visit our detailed Cookie Policy included in the terms at dappr.com/legal. Here, you will find comprehensive details about the types of cookies we use, their purposes, and how you can manage your preferences.
At Dappr, we are committed to maintaining the privacy and integrity of your personal data. The use of these technologies allows us to continue to improve our services, ensuring that they remain secure, effective, and tailored to your needs. If you have any concerns about our use of Cookies, please do not hesitate to contact us for more information.
9. Access to Your Personal Information
At Dappr, we understand the importance of your privacy and strive to be transparent about how we use your information. Upon your verified request, and subject to the privacy interests of others and our technical capabilities, we will provide you with information about whether we hold any of your personal information.
Correcting or Deleting Your Information:
Dappr may, at its sole discretion and unless otherwise required by law, correct or delete your personal information upon a verified request. However, there are instances where we must retain your personal information to comply with legal obligations, resolve disputes, or continue providing services to you or others.
Making a Request:
If you wish to inquire about accessing, correcting, or deleting your personal information, you may initiate a request through our dedicated request form available at dappr.com/support. Alternatively, you can reach out to us directly via email at hello@dappr.com or by calling (888) 858-8191.
Upon receiving your request, we will require you to verify your identity to protect your information and ensure it does not fall into the wrong hands. Verification may include confirming your email address or other identifying information that only you would know or have access to.
Please Note:
While we endeavor to accommodate your requests, there may be circumstances where legal or other requirements prevent us from fully deleting or altering your information. In such cases, we will inform you of the reasons and any continuing obligations that necessitate the retention of your information.
Dappr is committed to ensuring the confidentiality and integrity of your personal data and will continue to respond to your requests with transparency and diligence.
10. Access to Order Information
Dappr is committed to maintaining the privacy and security of your account information. As part of this commitment, only you, or those you designate as authorized contacts, can access information regarding your orders. This access can include details about the nature and status of your orders, the information you provided to process those orders, payment details, and associated contact information.
Disclosure to Other Parties: For certain services, like forming business entities or creating legal documents, it may be necessary to share order-related information with other individuals named in the order. For example, if your service involves multiple parties (like business partners or co-founders), information may be shared with these individuals as necessary to complete the service.
Contacting Us: If you have any questions about who can access information about your orders, or how to manage your authorized contacts, please reach out to us at hello@dappr.com or call us at (888) 858-8191. Our team is available to assist you with any inquiries or concerns you may have regarding your account and the privacy of your order information.
11. Managing Your Account Information
Review and Update Personal Information: You can check and modify basic personal details to ensure your information remains accurate and up-to-date.
Complete Pending Orders: Any orders that are in process and require additional input or finalization can be completed through your account dashboard.
Initiate New Orders: You can start new orders directly from your account, making it easy to utilize additional Dappr services whenever needed.
This centralized account management ensures that you have full control over your personal information and your interactions with Dappr, streamlining your experience and enhancing your ability to manage your services efficiently.
12. Opting Out of Communications
You can manage your communication preferences with Dappr in several ways:
Service-Related Communications: These communications, which include transactional or service-related messages, are necessary for the management of your account and are not promotional. Generally, these cannot be opted out of without affecting your service. If you no longer wish to receive these essential communications, the only option is to deactivate your account, which you can do by contacting us directly.
SMS/Text Messages: To stop receiving SMS or text messages from Dappr, reply STOP to any message you receive. Alternatively, you can inform us via email or phone that you wish to stop receiving text messages.
These options are designed to give you control over the communications you receive from us, ensuring that you only get the information that is most relevant and useful to you.
13. Security Measures and Reporting Security Concerns
Dappr is dedicated to safeguarding the personal information we collect and ensuring that our products and services are delivered in a secure environment. To achieve this, we implement robust security measures, including physical, technical, and administrative safeguards. We employ industry-standard encryption, such as SSL/TLS, for transmitting sensitive payment card information. Our systems are also routinely checked for vulnerabilities and potential attacks.
However, despite our best efforts, we cannot guarantee the absolute security of your personal information. Risks remain, for example, when we transmit documents via mail or electronically, there is a chance that these might be misdirected, misdelivered, or intercepted.
We urge you to take steps to protect your information as well. We recommend setting strong passwords for your account and refraining from sharing your password with others. We also support and sometimes require multi-factor authentication to provide an additional layer of security for your account.
Reporting Security Issues:
Your vigilance and cooperation in maintaining the security of your personal information are crucial and highly valued.
14. State-Specific Privacy Rights
Several states within the U.S. have enacted privacy laws that grant consumers specific rights regarding their personal information. As a resident of these states, you may have the right to:
Request specific details about the personal information Dappr has collected about you.
Obtain a copy of the personal information we hold.
Correct inaccuracies in the personal information that Dappr maintains.
Request the deletion of your personal information from our records.
These rights are not without limits, and there are situations where Dappr may not fulfill your request. For instance, we may decline your request if we cannot verify your identity, or if fulfilling the request would infringe on the privacy rights of others. Additionally, we may deny requests when we have an ongoing business necessity to retain your information, such as maintaining ongoing relationships or for other purposes outlined in this Privacy Policy, or when retention is mandated by law.
If we deny your request to exercise your privacy rights, we will explain the reasons for the denial and provide information on how you can appeal our decision.
Dappr is committed to ensuring equal service and pricing for all customers, regardless of whether or not they exercise their privacy rights. Any differences in pricing or service quality will be based solely on the value provided by your personal information and not as a penalty for exercising your rights.
15. How to Submit a Personal Information Request
If you have concerns or requests regarding your personal information held by Dappr, you are encouraged to contact us directly. You can submit your request by filling out the contact form available at dappr.com/support, emailing us at hello@dappr.com, or by calling our support team at (888) 858-8191.
Upon submitting your request, you will need to verify your email address, and we may require additional information to confirm your identity. Dappr will attempt to match your request with the personal information we already have on file. If necessary, we might also ask for further verification, such as a proof of residency or a redacted copy of your government-issued ID.
You are also entitled to appoint an authorized agent to submit requests on your behalf. To do so, Dappr requires a written authorization from you or a legal power of attorney. Verification of identity for both you and your authorized agent will be necessary, which includes providing government-issued identification for both parties.
16. Appealing a Denied Request
If Dappr denies your request related to your personal information, you have the right to appeal our decision. To initiate an appeal, please contact us directly by emailing your appeal to hello@dappr.com. When you submit your appeal, we will ask you to verify your email address to ensure secure communication.
Upon receiving your appeal and verifying your email, we will re-evaluate your initial request and our response. During this review, we may ask you to provide additional information to clarify or support your appeal. We aim to resolve all appeals and communicate the outcome to you within 60 days of receiving all necessary information for the appeal.
17. Updates to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our privacy practices. We encourage you to review this document regularly to stay informed about how we are protecting the personal information we collect.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us through any of the following methods:
Email: hello@dappr.com
Phone: (888) 858-8191
Chat: Available at dappr.com
Mailing Address: Dappr Technologies, Inc. 800 W El Camino Real Suite 180 Mountain View, CA 94040
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